What Happens Next
Once the application is received it is checked by the SPA worker.
We will notify the person who has made the referral and the applicant themselves that we have received the application and how long the applicant is likely to have to wait before they receive a service.
If we need any additional information before we can process the application we will contact the referrer and ask for it. If an application has very little detail this will delay the application while we obtain it.
All referrals are assessed according to need, and a service is provided first to those people with the most pressing need.
When a person is homeless they will be offered the next available hostel place.
We have a range of hostels across the borough and it is very likely that people will need to travel to a different town if they are in urgent housing need.
Receiving a Service
As vacancies arise in services we pass referrals onto the support providers. The support providers work on behalf of the Council under contract.
The providers will contact the applicant to invite them to attend an interview so that they can find out some background and what type of support is needed.
After the interview the provider will agree when the support service can start.